RETURNS, WARRANTY & REFUND POLICY

Brand: FlyDoze
Website: https://flydoze.store
Customer Support: support.flydoze@gmail.com
Last Updated: October 6, 2026

This Returns, Warranty & Refund Policy (the “Policy”) explains the terms under which warranty claims, returns, and refunds apply to purchases made through https://flydoze.store (the “Website”), operated by FlyDoze (“we,” “us,” or “our”).

By placing an order on our Website, you acknowledge that you have read, understood, and agreed to this Policy. This Policy forms part of our Terms and Conditions.

1. Your Statutory Rights Come First

Nothing in this Policy limits or excludes any mandatory consumer protection rights granted to you under the laws of your country of residence. If any provision of this Policy conflicts with a non-waivable statutory right, that right will prevail.

In particular:

• United Kingdom consumers: You retain the rights granted under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including the 14-day cancellation right and the 30-day right to reject faulty goods, where applicable.

• European Union consumers: You retain the 14-day right of withdrawal and the statutory legal guarantee of conformity, generally for a minimum of two years. In Spain, the statutory guarantee for new consumer goods is generally three years.

• Consumers in other countries: You retain any equivalent rights provided by your applicable local laws.

The 90-day warranty described below is offered voluntarily in addition to these statutory rights and does not affect them.

2. 90-Day Warranty: What Is Covered

FlyDoze offers a voluntary 90-day warranty starting on the date your order is delivered. This warranty covers only the following situations:

• The product arrives with a manufacturing defect.

• The product arrives damaged.

• You receive a product or variant different from the one you ordered.

This warranty does not cover a change of mind, an incorrect selection when placing an order, subjective expectations, normal wear and tear, misuse, or improper handling.

Consumers in the UK and EU retain any separate statutory right of withdrawal that applies to their purchase. Please see Sections 1 and 8.

3. Conditions of the 90-Day Warranty

To qualify for this warranty:

• You must contact us at support.flydoze@gmail.com within 90 calendar days of delivery.

• You must provide clear photos and a video showing the defect, damage, or incorrect item, along with your order number.

• The item must be returned in its original packaging, with all accessories, labels, and components as originally delivered, where reasonably applicable and subject to your statutory rights.

• Return shipping is generally the customer's responsibility unless the laws applicable to your purchase require us to cover the cost of returning defective, damaged, or incorrectly shipped products. This includes applicable consumer protection requirements in the UK and EU. In such cases, we will cover the reasonable return shipping costs.

Once we receive the returned item and confirm the defect, damage, or fulfillment error, we will provide a replacement or issue a refund, at your choice where required by applicable law.

If we send you a replacement, we will cover the shipping cost of that replacement.

4. Lost or Undelivered Packages

If your package is lost in transit and never reaches you, please contact us at support.flydoze@gmail.com with your order number.

Once the carrier confirms the loss, we will either reship your order or issue a full refund, according to your preference, where permitted by applicable law.

No return is required in this situation because you never received the product.

5. How to Submit a Claim

To start a claim, email us at:

support.flydoze@gmail.com

Please include the following information:

• Your order number.

• A description of the issue, such as a defect, damage, incorrect variant, or non-delivery.

• Clear photos and a video of the item and, where applicable, its packaging.

• Your full name and contact information.

We will acknowledge your claim and, if a return is necessary, provide the return address and instructions.

Please do not send any items back before receiving written authorization from us, as unauthorized returns may not be processed.

Authorized returns must be sent to the following address:

FlyDoze — Returns
El Poblado de Pescadores, Calle Barbo nº1
50700 Zaragoza, Spain

We recommend using a tracked shipping service and keeping your proof of shipment.

6. Refunds

Once we have received and inspected the returned item, or confirmed a lost package under Section 4, we will proceed as follows:

• We will notify you by email of the outcome of your claim.

• Approved refunds will be issued to your original payment method.

• We aim to process approved refunds within 10 business days.

• Where the statutory right of withdrawal described in Section 8 applies, refunds will be issued within the legally required 14-calendar-day period, subject to any lawful conditions relating to receipt of the goods or proof of return.

• Your bank or payment provider may require additional time to post the refund to your account. This processing time is outside our control.

If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at support.flydoze@gmail.com.

7. Peak Seasons and Extraordinary Circumstances

During periods of exceptionally high demand, such as Black Friday, Christmas, New Year's, Mother's Day, and other holiday or promotional seasons, or during extraordinary circumstances such as carrier congestion, supply chain disruptions, severe weather, or similar events, our usual processing times may be extended.

In such cases:

• Our response time for claims and inquiries may extend to up to 5 business days.

• Inspection of returned items and processing of approved refunds, replacements, or reshipments may take up to 20 business days.

• Replacement shipments and reshipments may be subject to the extended delivery timeframes described in our Shipping Policy.

• We will keep you informed by email about the status of your claim, and our customer support team will work with you to determine the most appropriate available solution.

These extended timeframes do not affect your statutory consumer rights. In particular, refunds arising from the statutory right of withdrawal described in Section 8 will always be issued within the legally required 14-calendar-day period, subject to applicable legal conditions.

8. Statutory Right of Withdrawal (UK and EU Consumers)

Regardless of the 90-day warranty, if you are a consumer in the United Kingdom or the European Union, you generally have the right to withdraw from your purchase within 14 calendar days of receiving the products, without providing a reason, subject to applicable legal exceptions.

To exercise this right:

• Notify us at support.flydoze@gmail.com within 14 calendar days of receiving your order. Please include your order number and clearly state that you wish to withdraw from the purchase.

• Return the products without undue delay and, at the latest, within 14 calendar days after notifying us of your decision.

• For withdrawals due to a change of mind, you are generally responsible for the direct cost of return shipping, unless applicable law provides otherwise.

• You may be responsible for any diminished value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning, where permitted by applicable law.

• We will issue your refund within 14 calendar days of receiving the returned goods or receiving evidence that the goods have been sent back, whichever occurs first, subject to applicable legal requirements.

This section does not replace or restrict your rights regarding defective, damaged, or incorrectly shipped products. Those situations are covered by Sections 2–3 and by your applicable statutory rights, including any right to a remedy at no additional cost.

Certain products and circumstances may be exempt from the right of withdrawal under applicable law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, FlyDoze will not be liable for:

• Improper use of a product contrary to its instructions or intended purpose.

• Indirect or consequential losses, loss of profits, or purely economic losses.

• Delays caused by shipping carriers, periods of exceptionally high demand described in Section 7, or events beyond our reasonable control, including force majeure events.

Nothing in this Policy excludes or limits our liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or limited.

Where liability may lawfully be limited, our liability will be limited to the amount you paid for the product giving rise to the claim.

10. Fraud Prevention and Fair Use

We reserve the right to cancel orders where we reasonably suspect fraud, request reasonable information to verify identity or transaction details, and refuse service in cases of demonstrable abuse of this Policy.

Any such measures will be applied fairly and in accordance with applicable law and your consumer rights.

11. Governing Law and Dispute Resolution

This Policy is governed by the laws of Spain, without prejudice to any mandatory consumer protection laws applicable in your country of residence.

Consumers in the European Union may have access to applicable consumer dispute resolution mechanisms. The European Commission's former Online Dispute Resolution (ODR) platform was discontinued on July 20, 2025, so it should not be relied upon as a current dispute resolution channel.

Consumers in the United Kingdom may be entitled to use an approved Alternative Dispute Resolution (ADR) scheme, where applicable.

Nothing in this section deprives consumers of any mandatory rights or remedies available under applicable law.

12. Contact Us

FlyDoze
Website: https://flydoze.store
Email: support.flydoze@gmail.com

We aim to respond to all inquiries within 2 business days, or up to 5 business days during periods of exceptionally high demand, as described in Section 7.